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Shopify

Builder Settings: Enable Live Chat

1 min readUpdated 2025-07-01

Steps

  • Click Settings – Begin by navigating to your dashboard and selecting the Settings option in the menu.
  • Click Builder – Inside the Settings menu, select the Builder tab to access UI-related customizations.
  • Enable Live Chat Option – Find the option labeled "Enable Live Chat" . Once turned on, you can insert your own embedded live chat script (code snippet). This script will activate automatically when a customer opens your app interface.

    • Why Use This Feature?

    • Instantly connect with customers for real-time support.
    • Embed your own chat provider’s script for full flexibility.
    • Improves engagement and trust by offering immediate help options.

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