Shopify

Black Screen While Downloading Orders

1 min readUpdated 2025-07-01

How to Download the File Successfully

  • Click Download either in the Shopify Orders page, or within the Build a Gang Sheet orders page.
  • A new browser window will open.
  • That window may load as a black screen with a broken image icon in the middle.
  • Right-click anywhere in the black area and click "Save As" .
  • Download the Print Ready File to your computer.
  • Why This Happens

    This is a common issue when the gang sheet you’re downloading is too large for your browser to render.

    Video Walkthrough

    Watch this tutorial to see the fix in action:

    [Video: https://www.youtube.com/embed/eYO8BqWSbwI]

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