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Settings

Support Settings

2 min readUpdated 2026-07-25

Support Settings

The Support page lets you reach the Drip Merch team without leaving your dashboard. It embeds a support ticket form right in your settings, so you can describe an issue and submit it in one place.

Open a support ticket

  • Go to Settings → Support.
  • Wait a moment for the ticket form to load on the page.
  • Fill in the form with details about your question or issue.
  • Submit the form to create a support ticket.

    • Once submitted, your ticket is routed to the Drip Merch support team, who will follow up with you.

    Writing a helpful ticket

    The more context you provide, the faster support can help. When you describe your issue, try to include:

  • What you were trying to do — the task or goal.
  • What happened instead — the error or unexpected behavior.
  • Where it happened — the page or feature, such as a specific storefront, order, or settings page.
  • Steps to reproduce — what you clicked or entered leading up to the problem.
  • When it started — whether it's new or has been happening for a while.

    • Before you submit

    For common questions, you may find a quicker answer without a ticket:

  • Check the Changelog to see if a recent update changed the behavior you noticed.
  • Review the relevant settings page — many issues come down to a configuration option.
  • Confirm the basics, like whether a payment provider or catalog is still connected.

    • After you submit

    Support will respond to your ticket through the contact details on your account, so keep your Profile email current. If your question is urgent and affects live orders, mention that clearly in the ticket so it can be prioritized.

    The built-in support form keeps help one click away whenever you need it.

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