Shipping Settings

The Shipping page is where you define how customers receive their orders. You can create multiple shipping methods, set rates and delivery estimates, offer local pickup, and control which methods appear on each storefront.

Shipping method types

Three method types are available to every shop:

1. Flat Rate — a fixed price you set for the method.
2. Free Shipping — no charge, optionally with a minimum order total to qualify.
3. Local Pickup — customers collect from your location.

A fourth type, Carrier Calculated, shows live carrier rates. It is behind an early-access flag and also requires a connected ShipStation account, so on most shops the section is locked and shows a Connect ShipStation prompt instead.

Create a shipping method

1. Go to Settings → Shipping.
2. Find the section for the type you want and select its Add Method button. The type is decided by which section you start from — there is no type selector inside the form.
3. Give the method a name and description.
4. Set the price (for flat rate) or a free shipping minimum where relevant.
5. Add estimated delivery days (minimum and maximum) so customers know what to expect.
6. Save the method.

Use the edit and delete controls to manage methods later.

Set up local pickup

For a Local Pickup method, you can add pickup-specific details:

1. A pickup address (street, city, state, ZIP, country).
2. Pickup hours for each day of the week.
3. Pickup instructions telling customers what to do when they arrive.

Local pickup can also skip requiring a shipping address, since customers collect in person.

Assign methods to storefronts

Each shipping method can be turned on for individual storefronts:

1. Tick the storefronts that should offer the method.
2. Save.

Tips

1. Offer at least one always-available option, like flat rate or pickup, so no storefront is left without a way to check out.
2. Keep delivery estimates realistic to set clear customer expectations.
3. Review storefront assignments whenever you launch a new store.