Team & Settings
Invite teammates, set roles and permissions, and manage brands
5 articles in this category
Invite Teammates and Set Roles
Add teammates to your TixTalk workspace, choose the right role, and get them set up with the correct level of access in minutes.
2 min read
Permission Checkboxes on a Team Member
Every teammate has 15 permission checkboxes on their profile. Here is what they are, and why they do not restrict access yet.
3 min read
Set Up Multiple Brands
Run several brands from one TixTalk workspace, give each one a logo and a Jira project, and understand how brand inbound email works.
2 min read
How Contacts Work
Contacts are created automatically from chats and tickets. Here is where they appear in TixTalk and what you can and cannot do with them today.
3 min read
Notifications
What TixTalk notifies your team about, how to clear the in-app list, mobile push, and where live chat sound and desktop alerts are really controlled.
3 min read