A Tour of Your Dashboard

A Tour of Your Dashboard

Your TixTalk dashboard is the command center for all of your customer support. Here's a quick look at the key areas so you know where to find everything.

Live Chat

See visitors on your site in real time and handle live conversations as they come in. This is where your team picks up incoming chats, replies instantly, and keeps an eye on who's browsing right now.

Tickets

Manage support requests that need follow-up. Open, update, reply to, and close tickets, apply SLA policies to stay on track, and set up automations to handle routine work for you.

Knowledge Base

Build self-service help articles so customers can find answers on their own, around the clock. Organize content into categories and publish articles your customers and agents can search.

Team

Invite teammates and assign each person a role — Owner, Admin, Team Lead, Agent, or Viewer — so everyone has the right level of access.

Settings

Configure your live chat widget, email, brands, and integrations. This is where you customize how TixTalk works for your business.

What's Next

Spend a minute clicking through each section so you're comfortable navigating. When you're ready, set up your first live chat channel and invite your team.