Set Up Your First Live Chat Channel

Live chat is the fastest way to start talking with customers. In a few steps you'll have a chat launcher live on your site.

Create a Widget

In your dashboard, go to Settings → Widgets.

Click New Widget and give it a name (for example, "Main Website").

Save to generate the widget and its unique API key.

Add It to Your Site

Open your new widget and copy the install snippet. Paste it into your website's HTML, just before the closing tag, on every page where you want chat to appear. If you use a site builder or CMS, add it to your global footer or custom-code area.

Publish your site, then reload it — the chat launcher should appear in the corner.

Test It

Open your site in a private/incognito window and start a chat. It should show up instantly in your Live Chat inbox, where you or your team can reply.

What's Next

Once chat is live, customize your widget's look and set your business hours. For the full walkthrough, see the Live Chat Widget guides.