Speak in Your Shop's Voice
The automated messages your customers receive should sound like you, not a robot. Under Settings → Templates, you can edit both the Email and SMS templates your shop sends, so every notification matches your tone and branding.
Edit Email Templates
Open the Email templates page.
Edit the subject line and body for each message type.
Personalize with variables like {{customer_first_name}}, {{order_number}}, and {{order_total}} so each email fills in the right details automatically.
Save your changes to put them into effect.
Edit SMS Templates
Open the SMS templates page.
Write a short, friendly body for the text message.
Keep an eye on the character count so messages stay concise and deliver cleanly.
Use the same personalization variables to include order and customer details.
Preview and Test
Use the Preview to see how a message looks with sample data filled in.
Send a test to yourself before going live, so you catch typos and formatting issues.
Confirm variables resolve correctly, no stray {{ }} placeholders in the final message.
Reset When Needed
If you want to start over, use Reset to default to restore the original template.
This is handy if an edit goes sideways or you simply want the clean baseline back.
Reset one template at a time, so your other customized messages stay untouched.
Well-written templates make your automated communication feel personal and professional, keeping customers informed and confident at every step of their order, without extra work from your team.
