Unified Inbox
Track live visitors and handle chat conversations in real time
See Who's On Your Site Right Now
Watch live visitors, see the page they are on and the device they are using, and start a chat with them before they ask.
Answer a Live Chat
Pick up incoming conversations, reply in real time, react to messages, and add internal notes — all from your inbox.
Assign and Transfer Conversations
Route any chat to the right agent so the best person handles it, and hand off cleanly with internal notes and live updates.
Speed Up Replies With Canned Responses
Save your best answers once and drop them into any chat with a quick shortcut, so common questions get instant, consistent replies.
Turn a Chat Into a Ticket
Convert a live chat into a trackable ticket in one step, keeping the full history so follow-up work never gets lost.
Tag a Conversation
Add a free-text tag to a live chat conversation so related chats are easy to spot, and know the limits of tagging today.