Unified Inbox
Track live visitors and handle chat conversations in real time
See Who's On Your Site Right Now
Watch live visitors in real time, see the page they're on, their location, and device so you can reach out at the perfect moment.
Answer a Live Chat
Pick up incoming conversations, reply in real time, react to messages, and keep threaded replies organized — all from your inbox.
Assign and Transfer Conversations
Route any chat to the right agent so the best person handles it, and hand off cleanly with internal notes and live updates.
Speed Up Replies With Canned Responses
Save your best answers once and drop them into any chat with a quick shortcut, so common questions get instant, consistent replies.
Turn a Chat Into a Ticket
Convert a live chat into a trackable ticket in one step, keeping the full history so follow-up work never gets lost.
Tag and Organize Conversations
Add tags to conversations to label topics, track trends, and quickly find related chats across your inbox.