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See Who's On Your Site Right Now

2 min readUpdated 2026-07-25

See Who's On Your Site Right Now

TixTalk shows you everyone browsing your website in real time. Instead of waiting for someone to start a chat, you can see who's active, where they are, and what they're looking at — then step in when it counts.

Open the live visitors list

  • Go to the Live Chat section in your dashboard.
  • Open the Active Visitors view.
  • You'll see a live list that updates automatically as people arrive, move between pages, and leave.
  • There's nothing to refresh. As visitors browse, their entries move and update on their own.

    What each visitor tells you

    For every active visitor, TixTalk shows the details it can detect:

    • Current page — the page and title they're viewing right now.
    • Location — city and country, estimated from their connection.
    • Device — whether they're on desktop or mobile.
    • Browser and operating system — helpful when troubleshooting.
    • Landing page and referrer — where they came from and how they arrived.
    • Page views — how many pages they've looked at this session.
    If a visitor has already shared their name or email — through a pre-chat form or your website — you'll see that too, so a familiar face is easy to spot.

    Reach out first

    Spotting someone stuck on your pricing or checkout page? You don't have to wait for them.

  • Click the visitor you want to talk to.
  • Review their page history and details in the visitor panel.
  • Choose Start Chat to open a conversation and send the first message.
  • The visitor sees your message appear in their chat widget, and the conversation lands in your inbox like any other.

    Turn a visitor into a contact

    If a visitor shares useful details, you can save them for later. From the visitor panel you can create a new contact or link them to an existing contact, so their history follows them the next time they return.

    Tip: Keep the active visitors view open on a second monitor during busy hours — it's the fastest way to catch high-intent visitors before they bounce.

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