TixTalk lists the people currently browsing your website, so you can start a conversation instead of waiting for one.
Open the live visitors list
- Go to Live Chat in your dashboard.
- Open the Active Visitors view.
- The list refreshes on its own as people arrive and leave.
What each visitor tells you
For every active visitor, TixTalk shows what the widget was able to detect when the page loaded:
- Current page — the URL and page title they loaded.
- Device — desktop or mobile.
- Browser and operating system — useful when troubleshooting.
- Referrer — the address that sent them to you, when the browser provides one.
- Page count — how many pages on your site have loaded the widget this session.
- Name or email, if they have given it through a pre-chat form or you pass customer details into the widget from a logged-in area.
Visitor location is not available. The country, city and region fields exist but are never filled in, so leave them out of your triage habits. There is also no page-by-page browsing timeline — you see the page a visitor is on now, not the trail that got them there.
Why visitors disappear from the list
The widget reports a visitor when a page loads, and TixTalk drops anyone with no activity in the last five minutes.
- Someone reading one long page for six minutes falls off the list even though they are still there.
- They reappear as soon as they load another page on your site.
- Because of this, treat the list as "recently active", not as a precise count of who is on the site at this second.
Reach out first
- Select the visitor you want to talk to.
- Review their details in the visitor panel.
- Choose Start Chat and send the first message.
Your message appears in the visitor's chat widget, and the conversation lands in your inbox like any other.
Turn a visitor into a contact
From the visitor panel you can search your existing contacts and link the visitor to one, or create a new contact from their email address, name and phone. Linking means their history lines up the next time they come back. See How Contacts Work for what contacts can and cannot do today.
Keep the active visitors view open on a second monitor during busy hours — a visitor stuck on your checkout page is the one worth interrupting.