Speed Up Replies With Canned Responses

If you find yourself typing the same answers over and over, canned responses save you the effort. Store your go-to replies once, then insert them into any conversation in seconds — with consistent, on-brand wording every time.

Create a canned response

Go to Canned Responses in your settings.

Choose New Response.

Give it a clear title, write the message, and assign a short shortcut (for example, hours or refund).

Save it.

The shortcut is the key to inserting it quickly later, so pick something short and memorable.

Organize with categories

As your library grows, categories keep it tidy.

Create categories like Billing, Onboarding, or Troubleshooting.

File each response under the right category.

Reorder categories so your most-used ones sit at the top.

Well-organized responses are far quicker to find mid-chat.

Insert a response into a chat

In the reply box, start typing a shortcut.

TixTalk suggests matching responses as you type.

Pick the one you want, and its full text drops straight into your reply.

You can send it as-is or tweak it first to personalize the message before sending.

See what's working

TixTalk tracks how often each response is used. Check usage to spot your most valuable snippets and retire ones nobody reaches for — a quick way to keep your library lean and useful.

Back up your library

Need to review or safeguard your responses? You can export your entire canned response library at any time, giving you a portable copy for backup or record-keeping.

Tip: Write canned responses in a warm, natural voice and leave room to add a personal line. Customers can tell the difference between a helpful shortcut and a copy-paste brush-off.