Tickets & SLAs
Manage support tickets, SLA policies, automations, and macros
Create and Manage Tickets
Open, reply to, update, and close support tickets in TixTalk, and keep every customer conversation moving toward a resolution.
Build Custom Ticket Views
Filter your ticket list and save it as a named view, and know what the seven built-in views actually show.
Set Up SLA Policies
Create response and resolution targets in Settings. Note that policies are stored today but are not yet applied to tickets.
Build Automation Rules
Set up trigger, condition and action rules in Settings. Note that saved rules are not executed against tickets yet.
Apply Macros to Tickets
Bundle common replies and ticket actions into one-click macros so your team handles routine requests consistently and fast.
Publish Ticket Submission Forms
Build branded, hosted forms that let customers submit tickets directly from your website—no login required.