Tickets & SLAs
Manage support tickets, SLA policies, automations, and macros
Create and Manage Tickets
Open, reply to, update, and close support tickets in TixTalk, and keep every customer conversation moving toward a resolution.
Build Custom Ticket Views
Save filtered, sorted ticket views so you and your team can jump straight to the tickets that matter most.
Set Up SLA Policies
Define response and resolution targets with SLA policies, then track each ticket's SLA status and get warned before a target is missed.
Automate Repetitive Work
Create automation rules that watch for ticket conditions and take action automatically—routing, tagging, and updating tickets without lifting a finger.
Apply Macros to Tickets
Bundle common replies and ticket actions into one-click macros so your team handles routine requests consistently and fast.
Publish Ticket Submission Forms
Build branded, hosted forms that let customers submit tickets directly from your website—no login required.