Build Custom Ticket Views
When your queue grows, scrolling through every ticket wastes time. Custom views let you save a set of filters and sorting rules as a named shortcut—so "My urgent open tickets" or "Unassigned billing questions" is always one click away. TixTalk ships with a few built-in system views, and you can add as many of your own as you need.
Create a view
Open the Tickets section and click New View (or the add button in the Views sidebar).
Give the view a clear name so teammates recognize it at a glance.
Add one or more filters to narrow the list (see below).
Choose how tickets should be sorted, such as by most recently updated.
Save. Your view appears in the Views sidebar alongside the built-in ones.
Choose your filters
Views can filter on the fields that matter most to your workflow. Available filters include:
Status — Open, In Progress, Pending, On Hold, Resolved, or Closed.
Priority and Type — focus on urgent items or a specific kind of request.
Source — email, form, live chat, and more.
Assignee — including an "is unassigned" option to surface tickets no one owns.
Brand and Category — helpful for multi-brand teams.
Created Date and Updated Date — with options like "is after" or "is on or before."
Combine several filters to zero in on exactly the tickets you care about.
Share views with your team
When you create a view, you can keep it private or mark it as shared so the whole team can use it. Shared views are great for standardizing how your team triages—everyone works from the same "New this morning" or "Awaiting response" list.
Manage your views
Switch between views anytime from the Views sidebar; the ticket list updates instantly.
System views (the defaults that ship with TixTalk) stay in place as a reliable baseline.
To remove a custom view you no longer need, use the delete option next to it in the sidebar. Deleting a view never deletes the tickets inside it.
Well-organized views keep your team focused and make sure nothing slips through the cracks.
