Publish Ticket Submission Forms

Ticket forms give your customers a clean, branded way to submit a request straight into TixTalk. You design the fields, customize the look, and either share a hosted link or embed the form on your own website. Every submission becomes a ticket in your queue automatically.

Build your form

Go to Settings → Ticket Forms.

Click New Form, give it a name, and set a slug (the short identifier used in the form's link).

Add the fields you want to collect. Field types include text, long text, email, phone, number, dropdown (select), multi-select, checkbox, date, and file upload.

Mark fields as required, add helpful placeholder or help text, and set validation rules where needed.

Save the form.

Customize the look

Make the form match your brand so it feels like a natural part of your site.

Set your primary color, text color, and background color.

Adjust the border radius and font to fit your style.

Add your logo, and choose whether to show TixTalk branding.

Multi-brand teams can tie a form to a specific brand and set one form as the default.

Share or embed the form

You have two ways to put a form in front of customers.

Hosted link — each form has its own public page you can link to directly. No customer login is required.

Embed on your site — open the form and copy its embed snippet. It loads the TixTalk form script from https://tixtalk.com/embed/ticket-form.js and renders the form inside a container on your page. Paste it into any website, or into platforms like Shopify or WordPress.

When embedding, you can optionally pass known customer details (such as email, name, or an order ID) so those fields are pre-filled automatically.

What happens after submission

Each completed form creates a new ticket in TixTalk, carrying over the customer's details and everything they entered. From there it flows into your normal workflow—views, SLA policies, automations, and macros all apply—so nothing falls through the cracks.