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Standalone

Submitting a Support Ticket on Build A Gang Sheet (Standalone)

2 min readUpdated 2025-07-01

Steps

  • Locate the Support Ticket Tool – On your dashboard (Standalone and WooCommerce versions), you'll now see an option labeled Support Ticket . Click this to get started.
  • Open the Submission Form – Clicking the Support Ticket tab opens a form where you'll enter the necessary details about your issue or question.
  • Fill Out the Form – Complete all required fields in the support form, including subject, description, and any relevant information to help us better understand your request.
  • Select Ticket Type – Organize your submission by choosing a ticket Type , such as Technical Issue, Billing Question, or Feature Request.
  • Choose Your Platform – Specify which platform you're using (Standalone, WooCommerce, etc.) so we can tailor the support appropriately.
  • Submit Your Ticket – Once all information is complete, click Submit Ticket . Your request will be routed to our support team.
  • What Happens Next? – After submission, you’ll see a confirmation message. Our team will review your ticket and respond as soon as possible, typically within 1–2 business days.

    • Why Use This Feature?

    • Streamlines your ability to get help when needed.
    • Supports faster troubleshooting and resolutions.
    • Organizes requests for improved support communication.

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