Steps
- Locate the Support Ticket Tool – On your dashboard (Standalone and WooCommerce versions), you'll now see an option labeled Support Ticket . Click this to get started.
- Open the Submission Form – Clicking the Support Ticket tab opens a form where you'll enter the necessary details about your issue or question.
- Fill Out the Form – Complete all required fields in the support form, including subject, description, and any relevant information to help us better understand your request.
- Select Ticket Type – Organize your submission by choosing a ticket Type , such as Technical Issue, Billing Question, or Feature Request.
- Choose Your Platform – Specify which platform you're using (Standalone, WooCommerce, etc.) so we can tailor the support appropriately.
- Submit Your Ticket – Once all information is complete, click Submit Ticket . Your request will be routed to our support team.
- What Happens Next? – After submission, you’ll see a confirmation message. Our team will review your ticket and respond as soon as possible, typically within 1–2 business days.
Why Use This Feature?
- Streamlines your ability to get help when needed.
- Supports faster troubleshooting and resolutions.
- Organizes requests for improved support communication.