Managing Answer Choices

Answer choices are the predefined options shoppers pick from in dropdown, radio, and checkbox questions. Well-chosen options make your survey fast to complete and your reports easy to read, because everyone selects from the same consistent set.

Add choices to a question

1. Open the question you're editing in Drip Surveys.
2. Confirm the type is dropdown, radio, or checkbox (textarea doesn't use choices).
3. Add each answer option as its own choice.
4. Save your configuration.

Edit or remove choices

1. Open the question and find the choice you want to change.
2. Update the text, or delete choices you no longer need.
3. Save. The updated choices are pushed to your storefront survey.

Tips for good choices

1. Keep options short and scannable — a few words each works best on a checkout page.
2. Avoid overlap so shoppers aren't unsure which one to pick.
3. Cover the common answers for "How did you hear about us?" — for example, Google, Instagram, Facebook, Friend, Other.
4. Order them logically, most-likely answers first.

Good to know

• At least one choice is required for dropdown, radio, and checkbox questions. Saving without any will be rejected with a validation message.
• Checkbox questions can return several selected choices in a single response — they're stored together as one answer.
• Radio and dropdown accept only one selection per question.
• If you change a question's type to textarea, its existing choices are dropped, since free-text questions don't use them.

Clear, consistent choices pay off later when you review responses and export your data.