Creating and Editing Questions

Questions are the heart of your survey. In Drip Surveys, you build a list of one or more questions, each with its own title, answer type, and (where relevant) a set of answer choices. Your survey needs at least one question before it can be saved and shown at checkout.

Add a question

1. Open Drip Surveys in your Shopify admin.
2. Go to the survey/questions section.
3. Click to add a new question.
4. Enter a question title — this is the text shoppers read (up to 255 characters).
5. Pick an answer type: dropdown, radio, checkbox, or textarea.
6. Add answer choices if the type requires them (every type except textarea).
7. Save your configuration.

Edit a question

1. Locate the question you want to change in the list.
2. Update its title, type, or choices.
3. Save. The updated survey is pushed to your storefront so shoppers see the new version.

Reorder questions

Each question has a position that controls the order it appears in the survey. Arrange them so the flow feels natural — for example, lead with "How did you hear about us?" before more detailed feedback questions.

Remove a question

1. Find the question you no longer need.
2. Delete it from the list.
3. Save. Remember you must keep at least one question, or the survey can't be saved.

Good to know

• Personalization tokens behave inconsistently. Read the tokens article before putting %customer_name% or %customer_email% into a question title — the in-app preview and the notification email replace different tokens.
• Question titles are limited to 255 characters, so keep them concise.
• Textarea questions don't use choices — they show a free-text box instead.
• Non-textarea questions require at least one choice. Saving a dropdown, radio, or checkbox question without any choices will be rejected.

Once your questions are in place, move on to choosing the right answer types and writing great choices.