If you've posted to Instagram but the new content isn't showing on your store, it's usually a matter of refresh timing or connection health. Here's how to diagnose and fix it.
Understand Refresh Timing
Drip Socials refreshes your posts on a schedule rather than instantly. A brand-new Instagram post may take a while to appear on your storefront. This is normal — the feed will catch up on the next scheduled sync.
Force an Immediate Refresh
To pull your newest posts right away:
- Open Drip Socials.
- Reconnect your Instagram account (disconnect, then connect again).
- Reconnecting triggers an immediate fetch of your latest media and profile.
After that, reload your storefront page to see the updated feed.
Check Your Connection Is Still Active
Instagram access is granted with a token stamped to expire 60 days out. A background job renews it and pushes the expiry another 60 days forward.
if that renewal call fails, Drip Socials skips your store silently. Nothing in the app changes, no banner appears, and your account still shows as connected — but the token is never refreshed again and fetching stops working once it expires. A feed that quietly froze on old posts and never recovered is the classic symptom.
The app cannot repair this on its own. The fix is always the same:
- In Drip Socials, click Disconnect.
- Click Connect Instagram and complete the Meta login, approving every permission.
- Reconnecting writes a brand-new token with a fresh 60-day expiry and fetches your posts immediately.
See Reconnect or Refresh Your Instagram Connection.
Confirm the Post Is Eligible
Two hard limits decide whether a post can ever appear:
- Only your 20 most recent posts are stored. Anything older is not kept at all.
- The post must produce a usable image. Images and videos always do. Carousels only do when they carry a top-level image, and anything else is dropped without warning. See Which Post Types Appear in Your Feed.
If a new post still does not show after a reconnect, it has almost certainly been filtered out by the second rule.
Clear Your Browser Cache
Occasionally your browser may show a cached version of the page. Hard-refresh the storefront or view it in a private/incognito window to confirm you're seeing the latest feed.
Next Steps
- Learn how syncing works — see How Your Feed Stays Updated.
- Check status — see Check Your Instagram Connection Status.