If your feed block appears on your store but shows no posts, the issue is almost always related to your Instagram connection, permissions, or the block identifier. Work through the checks below to find the cause.
Check Your Instagram Connection
- Open Drip Socials and confirm your Instagram account is connected.
- Confirm that media permission is granted. These are two separate flags — you can be connected and still lack media permission, which produces exactly this symptom. If permission is missing you will see a warning banner and the Add new block button will be greyed out.
- If either is missing, reconnect Instagram and approve all permissions during the Meta login.
See Reconnect or Refresh Your Instagram Connection for steps.
Confirm You Have Eligible Posts
Drip Socials stores your 20 most recent Instagram posts, and only those that produce a usable image.
- If your account has very few posts, the grid is sparse or empty. Post some content and wait for the next sync.
- If you have plenty of posts but the feed is still short, some are being filtered out. Carousels without a top-level image, and any media type other than image, video or carousel, are dropped without warning. See Which Post Types Appear in Your Feed.
Check the Block Identifier
An empty block often means the theme block points to the wrong feed:
- Open your theme editor and select the InstaPulse Feed block.
- Confirm the Block identifier matches an existing feed in Drip Socials.
- If the feed was deleted or the identifier is mistyped, update it to a valid identifier.
Give It Time to Sync
If you just connected Instagram or just posted, your content may still be syncing. Refreshes run on a schedule, so allow some time and reload the page. Reconnecting Instagram forces an immediate fetch.
Still Empty?
- Make sure the Instagram account you connected is the correct one and is in good standing.
- Try a clean disconnect and reconnect in Drip Socials.
- Reduce your grid size temporarily to confirm posts appear at all.
Next Steps
- Verify permissions — see Check Your Instagram Connection Status.
- Learn refresh timing — see How Your Feed Stays Updated.