Connect Slack

Bring your customer conversations into the tool your team already lives in. When you connect Slack, TixTalk posts new live chats and tickets into the channels you choose, and your agents can reply to customers without leaving Slack.

Connect your workspace

Connecting takes just a couple of clicks and uses Slack's secure sign-in.

1. Go to Settings, then Connected Apps, and find the Slack integration.
2. Click Connect and approve the requested permissions in Slack.
3. After you authorize, you're returned to settings with a confirmation that you're connected to your workspace.
4. If anything goes wrong during sign-in, you'll see an error message — just try connecting again.

Route conversations to channels

Decide exactly where new activity shows up. You can set this globally or per brand.

1. Choose a Live Chat Channel to receive new live chat notifications.
2. Choose a Ticket Channel to receive new ticket notifications.
3. If you run multiple brands, pick a brand first, then assign channels for that brand — or leave it on Default (All Brands).
4. Use the switches to turn new chat notifications and new ticket notifications on or off.
5. Save your configuration. TixTalk joins the channels you selected so it can post there.

Reply from Slack and customize messages

Your team can respond to customers directly inside Slack threads.

1. When a notification arrives, reply in its Slack thread, starting your message with the response prefix, to send it back to the customer. The prefix defaults to >, and the Slack message itself reminds your team to use it.
2. Anything posted in the thread without the prefix stays in Slack and is never sent to the customer, so your team can talk freely in the same thread.
3. Personalize the live chat notification template. The variables it understands are {{visitor_name}}, {{visitor_email}}, {{company}}, {{phone}}, {{message}} and {{url}}.
4. Enable or disable live chat and ticket notifications independently.

With Slack connected, your team stays on top of every conversation and keeps internal discussion neatly separate from what customers see.