Survey Not Showing at Checkout
If your survey isn't appearing after checkout, it's almost always one of a few conditions not being met. Work through this checklist in order to get it live.
Checklist
Is the survey enabled? Open Drip Surveys, go to your survey settings, and confirm the Enable survey toggle is on. Save if you change it.
Is your store on an active paid plan? The survey only renders for stores with an active subscription. Check the billing section and subscribe or reactivate if needed.
Do you have at least one question? A survey with no questions can't display. Add a question and save.
Has this order already responded? By default each order can respond once. If you're re-testing the same order, the survey hides itself. Enable repeat submissions temporarily, or test with a new order.
Is the app block placed on the page? The survey is a Shopify checkout UI block. In Settings → Checkout → Customize, confirm the Drip Surveys block is added to the Thank you and Order status pages.
Still not showing?
Save your configuration again to re-push the survey to your storefront, then wait a moment.
Place a fresh test order rather than reloading an old one.
Clear your browser cache or try an incognito window to rule out caching.
Good to know
- The two display spots are the thank-you page and the order status page — check both.
- Changes are written to the storefront when you save, so always save after edits before testing.
- If everything above checks out and the survey still won't appear, confirm your subscription shows as active, since an inactive plan silently hides the survey.
Ninety percent of "survey not showing" cases come down to the enable toggle, an inactive plan, or testing against an order that already responded.