Where the Survey Appears

Drip Surveys shows your survey at the highest-intent moment: right after a customer completes a purchase. It does this through a Shopify checkout UI extension that renders in two distinct locations.

The two display locations

1. Thank-you page — Shown immediately after checkout completes. This is the primary spot, catching shoppers while the experience is fresh and they're most likely to respond.
2. Order status page (customer account) — Shown on the order's status page inside the customer account area. This gives shoppers a second opportunity to respond if they missed the thank-you page.

Both locations render the same survey — the same questions, styling, and success message — so you configure everything once.

Positioning the survey block

Because Drip Surveys uses a Shopify checkout UI extension, merchants control where the survey block sits using Shopify's checkout editor:

1. In your Shopify admin, go to Settings → Checkout.
2. Click Customize to open the checkout and thank-you page editor.
3. Navigate to the Thank you page (and the Order status page).
4. Add or move the Drip Surveys app block to the position you prefer.
5. Save your changes in the editor.

Good to know

• The survey block is added and positioned through Shopify's native checkout editor, so it fits naturally alongside your other checkout content.
• The same survey renders on both the thank-you page and the order status page — there's no separate setup for each.
• If a shopper has already submitted a response for that order, the survey won't show again there (unless repeat submissions are allowed).
• The survey only renders when your store is on an active paid plan and the survey is enabled.

With placement sorted, review your survey settings to fine-tune placeholders, titles, and the confirmation message.