Enabling The Checkout Survey

Building your survey is only half the job — you also need to switch it on so customers actually see it. Drip Surveys uses a single enable toggle to control whether your survey renders on the storefront, along with a couple of conditions that must be met.

Turn the survey on

Open Drip Surveys in your Shopify admin.

Go to your survey configuration.

Find the Enable survey toggle and switch it on.

Save your configuration.

Once saved, Drip Surveys writes the updated survey to your storefront so it can display at checkout.

Conditions for the survey to show

Your survey appears to a shopper only when all of these are true:

The survey is enabled — the toggle above is on.

Your store is on an active paid plan — the survey doesn't render for stores without an active subscription.

At least one question exists — there must be something to ask.

The shopper hasn't already responded for that order — unless you've allowed repeat submissions.

Verify it's live

Place a test order on your store.

Open the thank-you page and confirm the survey appears.

Submit an answer and check that your success message shows.

Good to know

If the survey isn't appearing, the most common reasons are that it's disabled, your store isn't on an active paid plan, or the order already has a response.
Turning the toggle off hides the survey everywhere without deleting your questions or settings — handy if you want to pause collection.
Changes are pushed to the storefront when you save, so give it a moment to propagate before testing.

Next, learn exactly where the survey appears and how to set placeholders and placement details.