Preventing Duplicate Responses

By default, Drip Surveys keeps your data clean by allowing just one response per order. This article explains how that works and how to change it if you'd rather let shoppers submit more than once.

Default behavior: one response per order

Out of the box, each order can submit a single survey response. When a shopper returns to the thank-you page or order status page after already answering, Drip Surveys detects the existing response and hides the survey — so you won't collect duplicates from the same order.

Allow repeat submissions

If you want to let an order submit multiple times, enable the repeat-submissions option:

Open Drip Surveys in your Shopify admin.

Go to your survey settings.

Turn on Allow repeated submissions.

Save your configuration.

With this on, Drip Surveys stops checking for an existing response, so the survey stays available and additional submissions are accepted.

How the check works

When the survey loads, Drip Surveys checks whether that order already has a response.

If a response exists and repeat submissions are off, the survey is hidden.

If repeat submissions are on, the survey always shows and every submission is saved.

Good to know

Leaving repeat submissions off is the best choice for most stores — it keeps your reporting accurate and prevents accidental double answers.
Turning it on can be useful during testing, or if you intentionally want to gather more than one round of feedback per order.
Duplicate prevention is tied to the order, so different orders always get their own chance to respond.

If you're testing and want to resubmit for the same order, temporarily enable repeat submissions, then turn it back off when you're done.