Viewing Survey Responses

Every completed survey is saved as a response you can review in the dashboard, tied to the order it came from.

What is in a response

Each response records:

1. Order number — the friendly order name such as #1001 where the app has it, otherwise the raw order identifier.
2. Customer name — as submitted with the response.
3. Customer email.
4. Date submitted.
5. Answers — the shopper's answer to each question.

Browse your responses

1. Open Drip Surveys in your Shopify admin and go to Responses.
2. Responses are listed newest first.
3. Use the next and previous controls to page through them — 10 per page on the Responses page, 5 in the list on the home dashboard.
4. Click a row to open a modal showing every answer for that order.

Change the date range

1. Use the date picker at the top of the Responses page.
2. Set the from and to dates to cover the period you want.
3. The list reloads to show only responses inside that window.

There is no "all time" or "clear filter" option — a from-date and a to-date are always in effect. To see your whole history, set the from-date back to before you installed the app.

If a date cannot be parsed, the request fails with Invalid date format.

Why some order numbers look wrong

When a response is submitted, Drip Surveys stores the raw order identifier immediately, then looks up the friendly order name from Shopify in a background job.

1. If that background job has not run yet, the row shows the raw identifier.
2. If the lookup failed, the row keeps showing the raw identifier permanently.
3. Reloading the page a minute later usually resolves a recent response.

Good to know

• Checkbox questions can return several selected choices, which are stored together as a single answer for that question.
• Paging and date filtering only change what you see — nothing is deleted.
• The home dashboard shows a short preview list; the full history lives on the Responses page.