Drip Surveys is a Shopify app that lets you collect customer feedback the moment a purchase is complete. Instead of chasing shoppers with follow-up emails, Drip Surveys shows a short survey right on your store's checkout thank-you page and the order status page, so you capture answers while the buying experience is still fresh.
It's built for the questions every merchant wants answered: "How did you hear about us?", "How was your checkout experience?", and anything else you'd like to ask. Responses flow straight into your dashboard, where you can review them and export the data.
What you can do with Drip Surveys
- Build your own survey with multiple questions and answer types (dropdown, radio, checkbox, and free-text).
- Generate questions with AI if you'd like a head start writing them.
- Show the survey at checkout using the built-in Shopify checkout UI extension.
- Style the survey to match your brand, including titles, button text, fonts, and success messages.
- Review responses in a filterable, paginated list tied to each order.
- Track two statistics — all-time responses and responses this month. There is no per-question breakdown and no charts.
- Export responses to XLSX or CSV for deeper analysis.
- Get notified by email whenever a new response comes in.
How it fits your workflow
- Install Drip Surveys from the Shopify App Store.
- Create your questions in the app dashboard.
- Customize the survey's wording and appearance.
- Enable the survey and confirm it appears at checkout.
- Watch responses arrive as customers complete orders.
Good to know
- The survey only displays once your store is on an active paid plan and the survey is enabled. Survey enabled is off on a fresh install.
- Each order can submit one response by default, keeping your data clean.
- Every customer who reaches the thank-you page sees the same questions. There is no branching or follow-up logic, no audience targeting, no scheduling and no display triggers.
Ready to get going? Head to the installation article next to set up Drip Surveys in a few minutes.