Quick Start: Your First Survey
This guide takes you from a fresh install to a live survey on your checkout thank-you page. If you've already installed Drip Surveys, you can complete every step below in about ten minutes.
Build your survey
Open Drip Surveys from your Shopify admin.
Go to the questions section and click to add a new question.
Type your question title, for example "How did you hear about us?"
Choose an answer type — dropdown, radio, checkbox, or textarea.
For any type except textarea, add the answer choices customers can pick from.
Add more questions if you like, then save.
Prefer a head start? Use the AI question generator to create a set of ready-made questions you can edit.
Style the survey
Set the form title shoppers see at the top of the survey.
Write the button text (for example, "Submit feedback").
Enter the success message shown after someone responds.
Adjust fonts, sizes, and the button style to match your brand.
Launch it
Make sure you're on an active paid plan — the survey only shows to shoppers when your store is subscribed.
Turn on the Enable survey toggle.
Save your configuration.
Test it
Place a test order on your store (or use a Shopify test order).
On the thank-you page, confirm your survey appears.
Submit a response and check that your success message displays.
Return to the Drip Surveys dashboard and confirm the response shows up in your responses list.
Good to know
- By default, each order can submit one response, so re-testing the same order won't create duplicates unless you allow repeat submissions.
- Responses also appear on the order status page in the customer account, giving shoppers a second chance to answer.
That's it — you've launched your first survey. Explore the other articles to fine-tune questions, notifications, and reporting.