Managing Your Subscription

Your Drip Surveys subscription is managed through Shopify's billing system, which keeps everything on your Shopify invoice and secure. This article walks through subscribing, switching plans, and how confirmation works.

Subscribe or switch plans

Open Drip Surveys in your Shopify admin.

Go to the billing section.

Choose Monthly or Annual.

Click to apply the plan — you're redirected to Shopify's approval screen.

Review the price (and any discount) and approve the subscription.

Shopify redirects you back to Drip Surveys, and your plan activates.

Switching between monthly and annual follows the same flow — pick the interval you want and approve the new subscription.

How confirmation works

After you approve on Shopify, Drip Surveys verifies the subscription is active.

Once verified, your plan is recorded and the survey becomes eligible to display.

If the subscription isn't active for any reason, you're returned to the app without a plan change.

What an active plan unlocks

Your survey renders at checkout and on the order status page.

Responses are collected and stored.

Notifications, statistics, and exports reflect incoming data.

Good to know

All charges appear on your regular Shopify bill — there's no separate payment method to manage.
If your subscription becomes inactive (cancelled, frozen, or lapsed), the survey stops showing until an active plan is restored.
A discount coupon, if you have one, is applied to your recurring price and shown on the approval screen before you confirm.
Your free trial (for new subscriptions) runs before billing begins, so you can evaluate risk-free.

Keeping your subscription active ensures your survey keeps collecting the feedback that helps you grow.