Install The Chat Widget — TixTalk

Install the Chat Widget on Your Website

The TixTalk chat widget is a small launcher that sits on your website and lets visitors start a conversation with your team. Here's how to get it live.

Create a Widget

In your dashboard, go to Settings → Widgets.

Click New Widget and give it a name (for example, "Main Website").

Save to generate the widget and its unique API key.

Copy Your Snippet

Open your widget and find the install snippet. It looks like this:

<!-- TixTalk Live Chat Widget -->
<script>
  (function(w,d,s,o,f,js,fjs){
    w[o]=w[o]||function(){(w[o].q=w[o].q||[]).push(arguments)};
    js = d.createElement(s), fjs = d.getElementsByTagName(s)[0];
    js.id = o; js.src = f; js.async = 1; fjs.parentNode.insertBefore(js, fjs);
  }(window, document, 'script', 'TixTalk', 'https://widget.tixtalk.com/widget.js'));
  TixTalk('init', { apiKey: 'YOUR_WIDGET_KEY' });
</script>

Add It to Your Site

Paste the snippet into your website's HTML, just before the closing tag, on every page where you want chat to appear. If you use a site builder or CMS, add it to your global footer or custom-code area.

Publish your site, then reload it — the chat launcher should appear in the corner. Send a test message and confirm it lands in your Live Chat inbox.

Passing Customer Details (Optional)

If you're adding the widget to a logged-in area — like a Shopify or WordPress storefront — you can pass customer details so conversations are automatically identified and pre-chat forms are pre-filled. See your widget's install section for the exact fields to send.

What's Next