Make the chat widget feel like part of your site. Go to Settings, then Chat Widgets, open a widget and select Customize.
What reaches your live widget
Everything in this list is read by the widget on your site, and takes effect the next time a visitor loads a page.
- Colors — a primary color and a text color.
- Border radius — the corner rounding, set with a slider in Advanced Styling.
- Position — bottom-right or bottom-left.
- Launcher style — circle, bar, pill or side tab. Bar and pill styles also take a button width, and every style except circle shows the button text you set.
- Header title and header subtitle — what visitors see at the top of the open chat.
- Welcome message — the opening line in the message area.
- Powered by TixTalk — show or hide the branding line.
- End-of-chat message — the note shown when a chat is ended.
Two settings that only change the preview
The Font Family dropdown and the Choose a Template picker do not reach your live widget. The font is applied to the preview panel on the right of the customize screen only; visitors always see the widget's built-in system font stack. Picking a template is a shortcut that fills in a primary color and a border radius for you — those two values do apply, but nothing else about the template does.
The end-of-chat star rating
The End-of-Chat card has a collect rating switch, and turning it on does show visitors a star rating at the end of a chat.
Ratings are not stored. There is no rating column on a conversation and no report that shows them, so a star a visitor gives is discarded. Leave the switch on if you like the closing touch, but do not plan on reading the results.
Preview and save
A live preview sits beside the settings and updates as you type, so you can check the header, welcome message and launcher before committing. Save when it looks right. Visitors pick up the new settings on their next page load — there is nothing to reinstall.
What's Next
With the look sorted, set your business hours and add a pre-chat form to collect visitor details before conversations start.