Write and Publish an Article
Articles are the heart of your knowledge base — the self-service answers customers read before they ever open a conversation. This guide walks you through creating an article, publishing it, and keeping it current.
Create a new article
Each article lives inside a category, so make sure you have at least one category set up first.
Choose New Article from your knowledge base.
Enter a Title and a URL-friendly Slug (for example, reset-your-password). Slugs must be unique within their category.
Pick the Category the article belongs to.
Write your Content — this is the full body of the article.
Optionally add an Excerpt, a short summary that appears in listings and search results.
Add Tags to group related articles and improve discoverability.
Publish and feature articles
You decide exactly when an article goes live.
Save the article as a Draft while you're still working on it — drafts stay hidden from customers.
When it's ready, set the article to Published. TixTalk records the publish date automatically the first time it goes live.
Turn on Featured to highlight your most important articles. Featured articles are surfaced ahead of the rest so key content gets seen first.
For search visibility, fill in the optional Meta title and Meta description, and add a Featured image if you'd like a visual.
Update or remove an article
Keeping content accurate is just as important as writing it.
Open any article to edit its title, content, category, tags, or metadata.
Toggle between Draft and Published at any time — for example, to temporarily pull an article while you rewrite it.
If you change the slug, TixTalk checks that the new one isn't already used by another article in the same category.
To retire content permanently, delete the article. This can't be undone, so unpublish instead if you might need it later.
With articles published, your customers can browse and search for answers on their own — around the clock.
