Create Knowledge Base Categories
Categories are the shelves of your knowledge base. Before you write your first article, set up a few categories so your content stays organized and customers can browse by topic instead of hunting through a long list.
Add a new category
Every category needs a name and a URL-friendly slug. You can also nest categories under a parent to build a tidy hierarchy.
Open your knowledge base settings and choose New Category.
Enter a Name (for example, "Billing" or "Getting Started").
Set a Slug — the short, lowercase text used in the category's web address (for example, billing). Each slug must be unique.
Optionally add a Description to explain what the category covers, and pick an Icon to help it stand out.
Leave the category Published to show it in your public help center, or turn this off to keep it hidden while you build it out.
Save your changes.
Organize and order categories
You control how categories appear to your readers.
Use the Display order field to control where each category sits — lower numbers appear first.
To create a subcategory, set a Parent category so the new category nests beneath it.
Publish or unpublish any category at any time. Unpublished categories stay out of the public help center but remain visible to your team.
Edit or remove a category
Categories can be updated as your content grows.
Select a category to change its name, slug, description, icon, order, or published status.
If you change the slug, make sure the new one isn't already in use — TixTalk will flag duplicates.
To delete a category, first move or remove any articles inside it. Categories that still contain articles or subcategories can't be deleted, which protects you from accidentally losing content.
Once your categories are in place, you're ready to start writing articles and filling out your help center.
