Email Notifications For New Responses

Drip Surveys can email you the moment a customer completes your survey, so fresh feedback lands in your inbox without you having to check the dashboard. Notifications are on by default and fully configurable.

How it works

When a shopper submits a response, Drip Surveys sends a notification email to the recipients you've set. The email lets you know a new response arrived — a nudge to go review the feedback.

Turn notifications on or off

Open Drip Surveys in your Shopify admin.

Go to the notification settings.

Toggle email notifications on or off.

Save your changes.

Notifications are enabled by default, so you'll start receiving them as soon as responses come in — unless you turn them off.

What you can customize

Recipients — the email address(es) that receive notifications.

Subject — the subject line of the notification email.

Content — the body text of the email.

Good to know

The notification body supports the %customer_name% and %customer_email% tokens, which are replaced with the responding shopper's details.
If you turn notifications off, responses are still saved — you just won't get an email. You can always review them in the dashboard.
Keep your recipient list current so the right people on your team see incoming feedback.

Next, set up who receives these emails and tailor the subject and message to fit your workflow.