These Three Tabs Do Not Report Yet
The Reports page has four tabs: Overview, Sales, Customers and Products. Only Overview displays data.
Selecting Sales, Customers or Products shows a panel with an icon and a "coming soon" message:
- Sales shows "Sales Charts Coming Soon".
- Customers shows "Customer Analytics Coming Soon".
- Products shows "Product Analytics Coming Soon".
Note
this is the expected behaviour, not a fault with your shop or your data. Changing the date range, adding orders, or reloading will not make these tabs populate.
Where to Get These Numbers Today
Until those tabs are built, the same information is available elsewhere in the dashboard.
For revenue over time:
- Open Reports → Overview and switch the date range to compare periods. Read the definitions in the Reports Overview article first, because Total Revenue includes cancelled and unpaid orders.
- For money actually collected, work from your payment provider's dashboard or from paid invoices.
For customer performance:
- Open Customers in the dashboard.
- Sort the list by Orders to find your most frequent accounts. Warning: the Total Spent column is never calculated — it reads a field that no part of Drip Merch writes, so it shows $0.00 for every real customer.
- Use the Export button on that page to download the full customer list as a CSV. Its Total Spent column carries the same $0.00 as the screen.
For product performance:
- Open Products in the dashboard and use the Export button to download your catalogue as a CSV.
- The product export lists your products and their details. It does not include units sold, so for sales-by-product you will need to work from the Orders list.
Pro tip
the Customers and Products exports are real CSV downloads and do work. The Export button on the Reports page itself does nothing — it has no action attached to it.